Crisis management is the manner in which an organisation responds to an unexpected and disruptive event which threatens to damage its customers, the business or its assets. The development of crisis management actually originated with large-scale natural and industrial disasters in the mid-1980s. Some of these events included flooding, drought and major storms. Since such events were not predicted, management techniques were developed in order to deal with them effectively.
In the past few decades, the focus of management theory has increasingly shifted towards organisations dealing with various types of uncertain events. These include natural disasters as well as political events. While some industries still require traditional disaster management techniques, there are others that have responded to the need for more flexible approaches. The two most prominent examples are telecommunications and banking. In addition, it is also important to remember that there can be a wide range of 'crises' where companies must respond to severe threats or significant variation in expected conditions.
As an example, consider the natural disaster in Bangladesh in April 2021. The Intergovernmental Panel on Climate change (IPCC) warned that a rapid rise in sea level would threaten thousands of people who live along the coastal areas. This was later confirmed by the International Maritime Organization (IMO) with the declaration of a major disaster. Not only did this event cause fatalities, it also changed the face of communications infrastructure across the globe, making it more difficult for businesses to keep their systems up to date.
The incident brought forth a discussion of it crisis management. This involved the vital need for organisations to create procedures and contingency plans in case of a disaster. Most companies had failed to acknowledge the potential seriousness of the situation, which led to ineffective disaster management practices and a lack of communication with partners. Furthermore, the lack of specific and adequate communication channels led to a lack of understanding about the nature of the threat and the required actions.
The IPPC emphasized that the impacts of a natural disaster could have a devastating effect on organisations, resulting in loss of life, damage to infrastructure, loss of supplies and disbursement of resources. The risk assessments also included projections about rainfall, wind, cloudiness and temperature, which were important to know for the planning and execution of a disaster plan. This aspect was ignored in most cases. This resulted in poor crisis preparedness and poor disaster response.
It is important to note that there are a number of it crisis management methods that can be employed to deal with these types of issues. There are some that are complex and time-consuming while others are straightforward and cost-effective. For example, the adoption of a standardised approach by all stakeholders has helped increase efficiency, transparency and collaboration between the different involved parties. This has made it easier to deal with it as a group and improve its chances of avoiding problems in the future.
A good IT manager should therefore not only know about it and be familiar with it but should also be able to apply its principles practically. There should therefore be a well-defined and clearly understood process for crisis management that ensures that all issues and concerns are addressed effectively. It should be possible to transfer the right solution to the right person at the right time. The most common example is when a natural disaster affects a business. There will be a need to immediately put in place plans for water purification, food storage, electricity generation and distribution and restoration of infrastructure and communications.
If these processes are not in place or applied effectively, it could result in disastrous consequences and may take even more time to recover from than a simple natural disaster. Effective IT crisis management methods to help you deal with these issues much more effectively. They provide your organisation with an overview of the risks, their causes and the ways of dealing with them. If you want to ensure your business' continued success, make sure you implement IT crisis management methods.